Shipping Policy for Tweens.in

At Tweens.in, we aim to provide seamless and timely delivery of your orders. Please read the following shipping policy to understand how we manage the shipping process.

 

Shipping Timeline

  • Order Processing: All orders are processed and dispatched within 24-48 hours of confirmation. For Cash on Delivery (COD) orders, a confirmation call will be made to the customer to verify the order. Orders placed during weekends or public holidays will be processed on the next working day.
  • Delivery Timeframes:
    • North India & Tier 1 Cities: Delivery is expected within 2-3 business days after the order is shipped.
    • South India & Other Locations: Delivery is expected within 5-7 business days after the order is shipped.

Shipping Provider

We partner with Shiprocket, a trusted logistics provider, to ensure reliable and efficient delivery services. Tracking details will be shared via email/SMS once your order is dispatched.

Shipping Charges

Shipping charges are free for all customers.

 

Order Confirmation

  1. Cash on Delivery (COD) Orders: COD orders are confirmed through a verification call to ensure authenticity.
  2. Order Dispatch: A confirmation email or SMS with tracking details will be sent once the order is dispatched.

 

Return/Exchange Shipping Costs

  • When the Order Matches the Customer's Request: Return or exchange shipping costs will be borne by the customer.
  • When the Order is Incorrect or Damaged: Return or exchange shipping costs will be borne by Tweens.in.

 

Delivery Restrictions

  • Delivery is available across India.
  • We do not currently support international shipping.

 

Delays in Shipping

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, courier service delays, or regulatory restrictions may cause delays. In such cases, we will keep you informed about the status of your order.

 

Contact Us

For any shipping-related queries or concerns, feel free to reach out:

  • Email: cc@tweens.in
  • Phone: +91 9650010554

 

We thank you for choosing Tweens.in and appreciate your trust in our services!