Privacy Policy

This Privacy Policy outlines how Tweens (operated by Belle Lingeries Pvt. Ltd.) collects, uses, and protects your personal data when you visit or make a purchase from Tweens.in

 

Introduction

    At Tweens, we prioritize building trust with our customers. This Privacy Policy explains how we collect, use, and safeguard the information you provide. By using our website, you consent to the data practices outlined here. Our policy may change over time, and we encourage you to review it periodically.

     

    What We Collect

    We collect personal data to provide the best shopping experience, fulfil your orders, and enhance our services. The information collected includes:

    • Identity and Demographic Information: Name, address, email, phone numbers, date of birth
    • Payment Information: Payment details processed securely via third-party services
    • Technical Data: IP address, device details
    • Communication Details: Emails, phone numbers
    • Usage Data: Interaction with the website, product preferences, survey responses, and offers

     

    Your Visit and Registration

      You can browse Tweens.in anonymously. Personal data is only collected when you create an account, log in, or make a purchase.

       

      Communication with Customers

        Tweens may contact you for:

        • Order confirmation (especially COD orders), updates, including shipping status
        • Clarifications regarding your order
        • Calls or SMS related to your transaction
        • Notifications or reminders about shopping carts
        • Promotional emails/SMS for new products, offers, or newsletters

        You can opt out of promotional communication at any time by clicking the "unsubscribe" link in emails or by notifying us.

        User Account Deletion

          You may delete your Tweens account at any time. Once deleted, all your personal information (name, address, email, phone, etc.) will be permanently removed, and the account cannot be reactivated.

          Sharing of Personal Information

            We may share your personal data with third-party services solely to process your orders and enhance your shopping experience. These third-party providers include:

            • Payment Processing: Razorpay
            • Shipping Services: ShipRocket
            • Analytics Providers: Google Analytics

            We ensure that these parties only use your data to fulfil their roles in the transaction and do not misuse or sell your information. Your payment details are processed securely using industry-standard encryption.

            We may disclose personal data if required by law or to protect our legal rights.

            Advertising

              Tweens.in employs retargeting and advertising services like:

              • Google Ads
              • Meta Ads (Facebook, Instagram)
              • Snapchat Ads

              These platforms allow us to show you targeted advertisements based on your browsing behaviour on Tweens.in. We may also send you emails with special offers, new product information, and other promotions. You can unsubscribe at any time.

              Cookies

                Tweens.in uses cookies to enhance your experience on our website. Cookies help us:

                • Remember items in your shopping cart
                • Save your preferences for future visits
                • Deliver a personalised shopping experience

                Cookies do not give us access to any information other than what you choose to share. You can modify your browser settings to decline cookies if preferred.

                Links to Other Sites

                  Our website may link to external websites. Please note that we are not responsible for the privacy practices of other sites. This Privacy Policy applies only to Tweens.in.

                  Consent

                    By using Tweens.in, you consent to the collection and use of your data as described in this policy.

                    Merger, Acquisition, or Termination of Service

                      In the event of a merger or acquisition, your personal information may be transferred to the new entity to continue providing you with services. If Tweens ceases operation, your data may be transferred to another company offering similar services.

                      Contact Us

                        For any questions or concerns regarding this Privacy Policy, please contact us at cc@tweens.in or phone no: +91 9650010554