Exchange and Return Policy

At Tweens, we prioritize your satisfaction and aim to deliver high-quality products. However, if you experience issues such as size mismatches or receive a faulty product, our return and exchange policy ensures a seamless resolution.

Please review our policy carefully before initiating a return or exchange.

 

When Are Products Not Eligible for Return/Exchange?

To maintain hygiene and quality, Tweens does not accept returns or exchanges for the following products:

  • Panties
  • Shapewear
  • Lingerie Sets (Bra and Panty Sets)

Additionally, we do not accept returns or exchanges for products that:

  • Are worn, washed, or have missing tags
  • Are soiled or stained with glitter, lotion, or any other particles
  • Emit perfume, lotion, or body odor
  • Are missing their original packaging
  • Were purchased during clearance sales or promotional offers unless faulty/damaged

Note: Any products returned that do not meet these conditions will be sent back to the customer at their expense.

 

Products Eligible for Exchange or Return

You can return or exchange the following products under the following conditions:

  • Bras: Eligible for exchange due to size issues or return in case of faults/damages.


Return and Exchange Process

To ensure a smooth return or exchange process, please follow these steps:


  • Eligibility: Returns and exchanges are accepted within 15 days from the date of delivery.
  • Initiation: Call us at +91 9650010554 or email us at care@tweens.in to initiate the process. Provide your order ID and details of the issue. Attach images of the product if possible to help us resolve your query.
  • Reverse Shipping Costs: If the delivered product matches your order and is not faulty, the return/reverse shipping cost must be borne by the customer.
  • Inspection Process: After the product is picked up by our courier partner, it will undergo an inspection by our team within 4–7 business days.

Returns or exchanges will only be approved if the product meets our eligibility criteria.

Important Guidelines for Returns/Exchanges

  • Properly fold and pack the product as it was delivered.
  • Ensure all tags and labels are intact.

Products that fail to meet the eligibility criteria will not be accepted, and the shipping costs to return them will be the customer's responsibility.


For further assistance, feel free to reach out to our customer care team:

Contact: +91 9650010554

Email: care@tweens.in