Terms and Conditions for Tweens.in

Welcome to Tweens.in, operated by Belle Lingeries Private Limited ("Company"). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

 

1. Minimum Age Requirement

You must be at least 18 years old to use this website or place orders.

 

2. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of Indian courts.

 

3. Order Placement and Confirmation

  • Once an order is placed, a confirmation email or message will be sent to the customer.
  • For cash-on-delivery (COD) orders, our representative will confirm the order via a phone call for authenticity.
  • Orders are officially accepted only after they have been shipped.

 

4. Payment Methods

We accept the following payment methods:

  • Cash on Delivery (COD)
  • Online payments processed (Our Payment gateway = Razorpay)

Refunds for COD orders will be issued only via bank transfers or UPI. In some exceptions, refunds for online transactions may also be processed via bank transfers or UPI.

 

5. Refunds, Returns, and Exchanges

  • Refunds and exchanges are offered, but returns are preferred over exchanges.
  • Panties, shapewear, and lingerie sets are non-returnable due to hygiene concerns.
  • Returns or exchanges must be initiated within 15 days of product delivery.
  • If the product matches the order, return/exchange shipping costs are borne by the customer. If the product does not match the order, the company bears the shipping costs.

 

6. Shipping Policy

  • Products are shipped within 24-48 hours of order confirmation.
  • Delivery times:
    • North India and Tier 1 cities: 2-3 business days
    • South India: 5-7 business days
  • Shipping services are provided by Shiprocket, our logistics partner.

 

7. Offers and Promotions

  • Discounts, freebies, and promotions may be offered periodically.
  • Restrictions:
    • Special offers are limited to one per customer.
    • Discounts and offers exclude already discounted items.
  • The Company reserves the right to modify or withdraw offers without prior notice.

 

8. Content Usage

  • Users may share website content such as product pages and blogs.
  • Downloading or modifying website content is strictly prohibited.
  • The website is for personal use only. Commercial use of the website or its content is not allowed.

 

9. User Conduct

  • Users must behave respectfully and responsibly on the website.
  • Accounts may be terminated for misconduct or breach of terms.

 

10. Third-Party Links

Our website may include minimal third-party links. The Company is not responsible for the content or services provided by third-party websites.

 

11. Limitation of Liability

The Company disclaims all liability for any loss, damage, or expense incurred as a result of using this website, including but not limited to direct, indirect, or consequential damages.

 

12. Dispute Resolution

  • We prefer arbitration or mediation to resolve disputes before they reach the courts.
  • Disputes will be resolved under the jurisdiction of Indian courts.

 

13. User Registration

  • Creating an account is optional; guest checkout is available.
  • Registered users enjoy benefits such as exclusive offers.

 

14. Contact Information

For any inquiries, please contact us at:

  • Email: cc@tweens.in
  • Phone: +91 9650010554

 

15. Modification of Terms

The Company reserves the right to modify these terms and conditions or the website’s features at any time without prior notice.

 

By using Tweens.in, you agree to these terms and conditions. Thank you for shopping with us!